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Legal & Compliance

Terms of Service

These Terms of Service constitute a legally binding agreement between you (or the business organization you represent) and VouchRabbit. Please read them thoroughly prior to creating an account or deploying our widgets.

Effective date: October 14, 2026Last updated: October 14, 2026

1. Acceptance of Terms

By accessing our website, creating a VouchRabbit account, connecting review sources, utilizing our embeddable widgets, or exporting sales collateral, you confirm that you have read, understood, and agree to be legally bound by these Terms of Service and our accompanying Privacy Policy.

Our website and dashboard use Microsoft Clarity analytics to understand product usage and improve the Service. By using the Service you acknowledge this, as described in Section 9 of our Privacy Policy, where you can also opt out at any time. Opting out does not affect your access to or use of the Service.

If you are entering into these Terms on behalf of a business, client, or organization, you represent and warrant that you possess full authority to agree to these provisions. If you lack such authority, you must not use the Service.

2. Eligibility & Account Security

  • Age Requirement: You must be at least eighteen (18) years of age or the age of legal majority in your jurisdiction to register and use VouchRabbit.
  • Account Information: You agree to provide accurate, current, and complete information during registration and keep your account details up to date.
  • Credential Protection: You are solely responsible for maintaining the confidentiality of your authentication credentials. You agree to notify us immediately at support@vouchrabbit.com upon discovering any unauthorized access to or compromise of your account.
  • Account Liability: You are fully responsible for all acts, omissions, content uploads, and billing liabilities incurred under your account credentials.

3. Service Description & License Grant

VouchRabbit provides a cloud-based SaaS platform enabling businesses to aggregate authentic public reviews from verified third-party platforms, curate and moderate testimonials, embed interactive widgets into websites, and generate sales proof collateral (.pdf, .pptx).

Limited License to Access the Service:

Subject to your ongoing compliance with these Terms and payment of applicable fees, VouchRabbit grants you a revocable, non-exclusive, non-transferable, non-sublicensable, worldwide right to access and use the Service and embed our widget scripts solely for your internal business operations.

4. Authorized Review Sources & Third-Party Platform Warranties

Because VouchRabbit interacts with external platforms to import review content, you make the following express warranties and covenants:

A. Customer Authority & Lawful Standing

You represent, warrant, and covenant that you own, operate, manage, or possess authorized legal standing to connect every third-party profile, Google Business page, Trustpilot profile, G2 page, Yelp listing, Upwork account, Clutch profile, Fiverr page, or Facebook page linked to your VouchRabbit workspace. You will not connect profiles belonging to competitors or unrelated third parties.

B. Third-Party Platform Independence Disclaimer

VouchRabbit is an independent software tool. We are not affiliated with, sponsored by, endorsed by, or partnered with Google, Trustpilot, G2, Yelp, Upwork, Clutch, Fiverr, or Meta Platforms, Inc. All trademarks and brand names referenced in connection with source integrations are the sole property of their respective owners.

C. Third-Party Platform Terms & API Dependencies

Your use of third-party platforms remains subject to those platforms' respective terms of service. You agree that VouchRabbit shall have no liability for interruptions, sync delays, rate-limiting, or access revocations resulting from third-party API deprecations, credential invalidations, or changes implemented by external review platforms.

5. Customer Content & Intellectual Property

Ownership of Customer Data

As between you and VouchRabbit, you retain all right, title, and ownership interest in your branding assets, logos, and business content (“Customer Data”). VouchRabbit claims no ownership rights in your proprietary branding.

Limited Processing License Granted to VouchRabbit

You grant VouchRabbit a worldwide, royalty-free, non-exclusive license to host, copy, parse, format, display, and transmit Customer Data and imported reviews solely to the extent necessary to provide, maintain, and optimize the Service (such as rendering widgets on your domain, delivering sales PDFs, and generating analytics).

VouchRabbit Proprietary Rights

VouchRabbit retains all right, title, and interest in and to the platform, including its software code, APIs, widget architecture, algorithms, UI/UX designs, trademarks, and documentation. You may not copy, decompile, reverse-engineer, create derivative works of, or distribute any aspect of the VouchRabbit platform.

6. Acceptable Use & Prohibited Conduct

You agree to use VouchRabbit strictly for lawful commercial purposes. You expressly agree that you will NOT:

  • Publish or display fraudulent, astroturfed, fabricated, incentivized-undisclosed, or deceptive testimonials in violation of the Federal Trade Commission (FTC) Guides Concerning the Use of Endorsements and Testimonials or equivalent consumer truth-in-advertising laws;
  • Display reviews containing defamatory, obscene, harassing, hateful, or unlawful material;
  • Attempt to bypass, manipulate, or circumvent account quotas, plan limits, or rate-limiting safeguards;
  • Introduce viruses, trojans, worms, malicious scripts, or harmful code into our embed widgets, custom theme inputs, or API payloads;
  • Engage in automated scraping or data harvesting of VouchRabbit infrastructure outside documented public APIs.

7. Subscription Plans, Fees & Quotas

Certain features of VouchRabbit are offered on a paid subscription basis (e.g., Starter, Pro):

Billing Authorization: By subscribing to a paid plan, you authorize charges to your designated payment method on a recurring basis (monthly) until you cancel.

Plan Quotas: Each tier has defined limits on connected review sources, active testimonials, widget styles, and PDF collateral generations as described on our Pricing Page. Exceeding plan quotas may require upgrading to a higher tier or temporarily restricting new sync operations.

Taxes: All fees are stated exclusive of applicable sales tax, VAT, GST, or other governmental levies, which will be calculated and billed where legally mandated.

Merchant of Record: Our order process is conducted by our online reseller and merchant of record, Dodo Payments. Dodo is responsible for processing your payment, collecting and remitting applicable taxes, issuing invoices, and handling payment-related inquiries, and its own terms apply to the purchase. You can manage your payment method and view invoices from the Billing page.

8. Cancellations & Refund Policy

Cancellation at Any Time: You may cancel your subscription at any time from the Billing page in the app or through your billing portal. Upon cancellation, your subscription will remain active until the conclusion of your current prepaid billing cycle, after which your account will revert to the free plan.

Refund Policy: Except as required by mandatory consumer protection legislation in your jurisdiction, all subscription fees are strictly non-refundable. We do not provide prorated refunds or credits for partial billing periods or unused quotas.

9. Service Availability & Warranty Disclaimers

“AS IS” and “AS AVAILABLE” Disclaimer:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE VOUCHRABBIT PLATFORM, EMBED SCRIPTS, AND EXPORT ARTIFACTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

VOUCHRABBIT EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM THIRD-PARTY PLATFORM CONNECTIVITY DISRUPTIONS.

10. Limitation of Liability

Exclusion of Consequential Damages:

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VOUCHRABBIT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR REPUTATIONAL DAMAGE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

Aggregate Monetary Liability Cap:

VOUCHRABBIT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO VOUCHRABBIT DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE INCIDENT GIVING RISE TO LIABILITY, OR ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD) IF YOU ARE ON A FREE TIER.

11. Customer Indemnification

You agree to defend, indemnify, and hold harmless VouchRabbit, its founders, subsidiaries, contractors, and agents from and against all third-party claims, liabilities, damages, losses, costs, and reasonable legal fees arising out of or resulting from:

  • Your Customer Data or any testimonial published on your digital properties;
  • Your violation of these Terms of Service or any third-party review platform terms;
  • Your violation of applicable advertising, truth-in-endorsement, or consumer protection regulations;
  • Any dispute between you and your customers or review authors.

12. Governing Law, Mandatory Arbitration & Class Action Waiver

Governing Law: These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Mandatory Informal Resolution: Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute through informal written negotiation for a period of at least thirty (30) days by contacting legal@vouchrabbit.com.

Binding Individual Arbitration: Any dispute that cannot be resolved through informal negotiations shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Class Action Waiver: YOU AND VOUCHRABBIT AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

13. Termination & Survival

We reserve the right to immediately suspend or terminate your account or revoke widget embed privileges if you breach these Terms, engage in fraudulent activity, or misuse connectors. Upon termination, all rights and licenses granted to you shall terminate immediately.

You may close your account at any time under Settings → Account → Delete account. Closing your account cancels any paid subscription, suspends your widget and syncing immediately, and starts a 30-day period during which you can restore the account by signing back in. After that period your data is permanently deleted as described in Section 7 of our Privacy Policy. Closing your account does not entitle you to a refund of fees already paid except as stated in these Terms.

Sections 4 (Platform Warranties), 5 (Intellectual Property), 6 (Prohibited Conduct), 9 (Warranty Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 12 (Arbitration) shall survive termination of these Terms.